Shipping & Returns

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Shipping

Delivery Dispatch

We aim to dispatch your order within 48 hours of receiving it. During peak shopping periods (such as Christmas and the Holiday Season), you may need to allow up to 3 business days for the processing and dispatch of your order. Delivery Options: We offer you a range of delivery options for your products. Our delivery options are: Australia Post Express Parcels Australia Post Regular Parcels Australia Post Air Mail (Standard delivery) Australia Post Express Post International DHL Express DHL Globalmail International customers please note that ‘AIRMAIL’ does not include tracking, however you will be issued with a shipping number.

Additional Services

If you require additional services to the standard services provided by Australia Post or DHL Couriers such as insurance or a signature on delivery, you will need to advise us in the ‘comments’ field of your order. Costs for these additional services will be invoiced to you with your order.

Tracking Numbers

Will be issued via email by our customer service team as part of the processing of your order. A link will be provided in the email to track your parcel.

Processing Time

Please note that Australia Post offer EXPRESS postage which means that your transit time is faster if this option is selected however, we process orders in the order they are received regardless of your postage method selection. During peak periods (such as Christmas) the processing of your order can take up to 3 business days. Please also allow for weekends and public holidays here in Australia when the Post Office or Courier Depot is closed so we can’t drop off your parcel.

Responsibility

Once the goods have been accepted for delivery by Australia Post or DHL Courier Service, we cannot be responsible for its delivery to you. Please ensure that the shipping address you provide is complete and accurate. We cannot take any responsibility for incorrect entry of address details. The customer is liable for any additional shipping costs incurred by us due to incorrect address details provided.

Split Delivery

We do not offer Split Delivery.

Events Beyond Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to: Strikes or other industrial action. Civil commotion, terrorism or threat of, war or threat or preparation for. Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster. Disruption to supplies or delivery methods. Acts of government or regulatory bodies. Disruption to public or private telecommunications networks. Customs and border control: Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.

International Orders

International orders are exclusive of GST. Products delivered to destinations outside of Australia may be subject to taxes, fees, levies or other charges, because of local legislation or customs formalities and we advise that you check the import charges applicable in the destination country before ordering goods to be delivered there. The recipient of the order is responsible for all customs formalities for the import of the products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside of Australia. The recipient of the goods, not the person placing the order, will receive a separate request for payment of these charges. If you are ordering goods to be delivered to someone else, please ensure they are made aware that they will be responsible for these additional charges. You (or the recipient of the goods if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it's your responsibility to check that any goods ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

Returns

We hope you understand that a new watch can only be returned if it has never been worn or used. Your watch needs to be in brand new condition. This means all original and undamaged packaging and tags, and any protective seals on the front and back of the watch face must be intact. Resized or modified watches will not be eligible for returns. We are unable to accept returns for any watches we no longer carry on our website. You can return any full priced items purchased for a refund or store credit within 14 days of the purchase date on your receipt (for International orders within 30 days of your purchase date). There is no return or refund on sale items. Please choose carefully! We do not offer exchanges as we cannot guarantee that the item you require will be available when the unwanted item is returned. You will be issued with store credit in lieu of exchange and you will need to make a new purchase of the item you require.

Please contact us immediately if you intend to return your item via email at info@tomboyapparelcom.au. We will then issue you with a Returns Authority Number (RA Number) and a return form to be completed and sent back with the returned item. We will email a form to you to be completed. We will not accept any returns without a return form and an RA Number. Unfortunately, we cannot accept returns or make refunds if we are notified after the 14-day period (30-day period for International orders). Items must be returned via express post or another trackable method and the shipping is at the expense of the customer. After the item has been received, we will inspect it to ensure it is new, unused, and in the same perfect condition in which it was sent. If the item has been used or is damaged (including marked/dirty or scuffed) we have the right to send the item back to you without refund or store credit.

When returning Items, please enclose:
RA Number with an explanation of the reason for return/comments Your contact details, including email address and phone number.
Please return your Item to:
TOMBOY Apparel

13 Kodiak Drive

Varsity Lakes, QLD
Australia, 4227

Refunds

Once we have received your returned item and processed it, your refund will be credited to your original method of payment minus the original shipping charges and duties paid. Please allow up to 5 business days for your refund to be processed. You will be notified via email once your refund has been cleared.

Warranty

Your TOMBOY Apparel watch is covered by warranty for 12 months from the date of purchase. During the warranty period, the watch movement, hands, and dial are the only components covered under this warranty. This means that if the materials in your watch aren’t right or if the watch is not put together correctly, we will repair or replace it.

The warranty does not cover damage resulting from improper handling, lack of care, accidents (including scratching, bouncing, falling) or normal wear and tear. We advise against wearing your watch during activities such as swimming and showering during which the watch would be exposed to more than just minor splashes. The warranty will be voided in the case of a third party performing repairs, alterations or other work on the watch without the prior written consent of TOMBOY Apparel. If a manufacturing fault occurs under normal use (not including general wear and tear) within 12 months of the purchase date, please contact our customer service team info@tomboyapparel.com.au with a copy of your proof of purchase (also required for watches that have been gifted) and a detailed description of the fault. Warranty will not be honoured if the item has been mistreated. Once we have received your claim, if the covered component proves to be defective in material or craftsmanship under normal use, it will be repaired, or the watch will be replaced free of repair charges. You will be notified via email from us, and your working watch will be sent back to you via Express Post with full tracking. We aim to process your claim within 7 days of receiving it.

Note: Warranty decisions are at our sole discretion and we reserve the right to refuse claims under warranty if our conditions and criteria are not met.

Caring for your watch and leather watchband.

To preserve your leather strap we recommend:

Avoid allowing the leather strap to come into contact with water, moisture, oils, perfumes or cosmetics as this will significantly decrease the lifespan. Avoid over-exposure to extreme heat or direct sun. Avoid submersing the watch in water. The watch is water resistant and can tolerate splashes of water however submersing in water during swimming or bathing will damage the mechanism and the leather band.